Thank you for shopping at pftthh.com. We are committed to providing you with high-quality products and excellent after-sales service. If you are not satisfied with the goods you received, we provide a free replacement service within 30 days to make your shopping more secure!

📦 Free replacement service

We provide a free replacement service for all goods within 30 days from the date of receipt (under the premise of non-human damage).

Applicable to the following situations:

The received goods have quality problems or transportation damage;

The goods do not match the order description;

The size/model is not suitable, and you want to replace other specifications of the same goods.

❌ Situations where replacement is not supported

The following situations will not enjoy the free replacement service:

The goods have been signed for more than 30 days;

The goods have been used or affect secondary sales;

Goods not purchased on our website (pftthh.com);

Unreasonable replacement requests due to personal reasons (such as temporary non-need, etc.);

Goods that are obviously damaged or modified by humans.

🔄 Exchange process

Contact customer support

Please contact us by email within 30 days after receiving the product and provide the order number and problem description:

📧 service@pftthh.com

Customer service review and confirmation

Customer service will review and confirm your exchange request within 24 hours and provide the return address and logistics instructions.

Return the original product

Please return the product to the original packaging as required and attach the order information.

Re-shipment

After receiving the return and confirming that it is correct, we will arrange for the new product to be shipped for free.

📮 Return/Exchange Address

Beijing Fengyu Trading Co., Ltd.

Address: 124, 1st Floor, Building 2, No. 9 Huatuo Road, Daxing District, Beijing

🧾 Special Reminder

To protect your rights, please be sure to keep the invoice and receipt, or provide complete order information;

If the exchange is caused by our reasons (such as wrong goods, damage, etc.), we will bear all shipping costs;

If the customer applies for a replacement due to his own reasons (such as choosing the wrong size), we still provide a free replacement service, but please make sure that the product is intact and unused.

📞 Contact Information

If you have any after-sales questions, please feel free to contact us at any time:

Customer Service Email: 📧 service@pftthh.com

Company Name: Beijing Fengyu Trading Co., Ltd.

Company Address: 124, 1st Floor, Building 2, No. 9 Huatuo Road, Daxing District, Beijing

Legal Representative: Liu Chunyan

We always focus on customer satisfaction. Thank you for your trust and support for pftthh.com!